Bookings
Booking types, tables, the day planner, events and enquiries.
Fix a problem
Guests are not getting their booking confirmation email
A guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.Guests see no times, or a booking type is missing, on your booking page
Guests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.Guests cannot book online for a certain party size
If no table or combination fits a party size, that size stops being offered online. Add one that fits.A booking is missing from the Day Planner
The booking is real but you cannot see it? It is usually on a table in a hidden area. Show the area again.Why a service got overbooked, and how to stop it
Overbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer.Cover counts on the Day Planner look wrong
What the Day Planner counts as covers, and what to check when the numbers do not match.A pre-order failed to create or will not attach to a booking
Check the menu has Pre-ordering on, is attached to the venue, and the booking has a guest email, then send support the details.The booking page shows an old venue name or menu
Update the venue name in Basic settings, check booking type names and branding, and update pre-order menus in Ordering.What happens to a deposit when a guest cancels
Cancelling never refunds a deposit by itself. Check your deposit terms, then refund it from the Charges page.What guests see on a day you are closed
Closed days are greyed out on your booking page. Open the day, mark it on the date picker, or change enquiries.Seat a large party when no table or combination fits
Take the booking yourself and join several tables, or set up a combination so the party size can book online next time.Stop a table or area being booked online
Pause a table, take it out of your booking types and check combinations, so guests cannot book it online.
How to
Find the right booking setting
What each section of Main Settings controls, and which article walks you through it.Set your venue name, timezone and booking window
Set the venue name guests see, your timezone, slot interval, default length and how far ahead guests can book.Set party sizes, custom durations and a table buffer
Choose the smallest and largest party guests can book, give bigger parties longer, and hold time to reset tables.Set your bookable times
Set the hours guests can book each day, and choose how the last bookable time is worked out.Choose your booking options
Set slot limits, same-day notice, booking alerts, online changes, dogs, a custom reference and accessibility requests.Limit covers per slot and leave gaps between bookings
Cover limits, slot limits and table buffers pace how busy a service gets. What each one does and where to set it.Group tables into areas
Group your tables into areas, such as Bar, Terrace or Main floor, so you can plan service room by room.Add and edit tables
Set each table’s name, area, capacity, accessibility and priority, and pause tables you are not using.Join tables into combinations
Sell two or more tables together so larger parties can book online, and choose which booking types can use them.Edit your Floorplan
Draw your room in the Floorplan Editor, or generate a Floorplan from a photo or drawing, then place your tables.Create and edit a booking type
Run breakfast, dinner or Sunday lunch as separate booking types, each with its own hours, party sizes, tables and charges.Let guests choose a table type, like a booth or the garden
Make one booking type per table type, each limited to its own tables, so guests pick the experience they want.Give a booking type a price
Price a booking type per person, per unit or per booking, with prices that change by day and time.Close or change hours for a day, a private event or Christmas
Close the venue, or change or switch off a service, for one day or a date range.Set up festive booking types without pre-orders
Run Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached.Connect Stripe to take deposits and charges
Connect Stripe for full payment, and for deposits and charges if your venue does not take payments through Square.Take a deposit only for larger groups, or per cover
Set a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.How cancellation and no-show charges work
A cancellation charge holds the guest's card and only charges if they cancel late or let you down. You choose when to charge.Take full payment for a booking
Charge the whole cost of a booking, all at checkout or part now with the balance due by a deadline.See your deposits and charges, and give a refund
The Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds.Chase unpaid payment links
Set how often guests are reminded to pay, what happens at the deadline, and manage unpaid links on Outstanding Payments.Set up confirmation and reminder emails
Choose the sender, reminder timing and end times in Communications, add your own note in Email Templates, and resend a confirmation.Day Planner settings: staff names, overrides and Square payments
Decide whether staff must say who they are, whether they can break online rules, and how Square payments end a booking.Choose which allergens and occasions guests can pick
Set the allergens, dietary requirements and special occasions guests can choose when they book.Sell upgrades with a booking
Offer extras like a champagne welcome or birthday package, paid at booking or at the venue.Collect pre-orders and dietary notes for a group
Collect a group's dish choices and dietary notes before the day, with pre-orders from an Ordering menu or with a form.Print a pre-order run sheet and kitchen totals for the day
Print who ordered what for front of house, and dish counts with allergies for the kitchen, straight from the Day Planner.Take enquiries for large parties and private hire
Turn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.Turn off enquiries
Switch off the enquiry form on your booking page, or stop one booking type taking enquiries.Set up a quiz, live music or set-menu night
Create a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges.Sell tickets for an event
Sell tickets for an event with prices and capacity per ticket type, take payment up front and scan guests in at the door.Set up your booking page
Add your venue description, photos, FAQs and a pop-up message, and choose the brand look of your booking page.Share your booking page with Link Builder
Build a booking link for your venue, a booking type or an event, with the party size, date and UTM tracking filled in.Add a Book button to your website, Instagram and Google
Put a tracked booking link on your website and Instagram with Link Builder, and take bookings on Google.Offer wallet passes
Add an Add to Wallet button to booking confirmations so guests keep their booking in Apple Wallet or Google Wallet.Run service from the Day Planner
Make and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen.Find your way around the Day Planner header
What each Day Planner header button does, from dates and search to stats, orders, walk-ins and More options.Take a phone or in-person booking
Create a booking from the Day Planner, with tables, guest details, a payment link, a lock and a confirmation email.Add a walk-in
Seat guests who arrive without a booking in a few taps, with or without their details.Block tables or time on the Day Planner
Stop bookings on some or all tables for a time window, on one date or many, and remove blocks when plans change.Use the booking panel: tables, emails, cancel and Square
Open a booking to add notes, move tables, resend emails, cancel with a charge or move a Square bill.Change a guest's details on a booking, or move it to another table
Edit the name, email, phone, time or party size from the booking, and move it by changing its Tables.Booking statuses, and why Seated matters with Square
Statuses track a table from booked to paid. Marking Seated is what moves a deposit onto the Square bill.Mark a booking as a no-show, and charge for it
Mark a guest who did not turn up as No show. Charging them is a separate step, through Cancel.Run service from the Floorplan
See your room as a map, check who is on each table, seat walk-ins and change statuses with a click.See bookings as a list
See the day's bookings grouped by status: who is due, who is in and who has gone.Manage booking alerts
See guests waiting for a time to open up, let them know when one does, or cancel their alert.Read your booking numbers in Reporting
See bookings, covers, sources, deposits, pre-orders and Square orders over time, by booking type or across venues.Export bookings to CSV
Download a spreadsheet of bookings for any date range, by booking date or by the date they were made.See how many turned-away bookings you could have seated
Replay your real bookings to see how many guests a table move or shorter sitting could have seated.Try Voice AI, the AI receptionist for your phone line
What Voice AI does for your venue's phone line, how to try a demo call and how to ask for it.Set up Voice AI and read its calls
For early-access venues: set how Voice AI answers, shape its greeting and read call transcripts and results.Reply to guests in the Inbox
Open a conversation, reply by email or text, add internal notes, and close it when you are done.Assign, tag and share a conversation
Give an Inbox conversation an owner, add team members as subscribers, tag it, or share a read-only link.Save reply templates and files for the Inbox
Create reusable reply templates and upload files once, then insert them into any Inbox reply.Compare covers and deposits across your venues in Reports
See covers served, arrivals, course timings and allergies, then deposits collected against agreed, across your venues.Restore archived areas, tables and booking types
Bring back an archived area, table, combination, booking type or special date from the Archived menu in Bookings.See how fast you reply and how many enquiries you win
See how fast your team replies to guest messages, and how many enquiries become confirmed bookings.Track bookings with Meta Pixel and Google Analytics
Add your GA4 measurement ID and Facebook pixel ID in Bookings › Tracking, so your booking page reports searches and bookings.For guests: change or cancel your own booking
For guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
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