Mark a booking as a no-show, and charge for it

Mark a guest who did not turn up as No show. Charging them is a separate step, through Cancel.

1 min read · Updated 21 October 2026

In short: open the booking on the Day Planner and set Status to no show. This does not charge or email the guest.

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Mark a no-show

The booking leaves the grid, so the table is free for a walk-in.

A charge only goes through when you cancel the booking and apply it.

a charge only goes through on cancel

Open the booking and click Cancel.
If a charge was agreed, tick Apply cancellation charge. You can lower the Agreed amount, not raise it.
Tick Send cancellation notification to email the guest.
Click Cancel booking. It shows as Cancelled, not No show.

The booking's Status shows No show, and the day's total no longer includes it.

To charge no-shows at all, set up a cancellation charge first, so guests agree when they book.
No show and Cancelled bookings never count in the day's total or slot totals, even with Show Cancelled on.
Complete past bookings leaves No show bookings alone.
FOH cannot see Reporting. Marketing and IT cannot see Bookings.