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Guests are not getting their booking confirmation email

A guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.

1 min read

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In short: open the booking on the Day Planner, click Emails to check it landed, then Resend confirmation.

where to find it

Resend it

  1. Go to Bookings › Day Planner, then choose your venue.
  2. Open the booking.
  3. Click Emails.
  4. Click View all emails to see whether it landed.
  5. To send it again, go back and click Resend confirmation.
check it landed, then resend

Check it worked

Ask the guest to check their inbox and spam.

If that does not fix it

One guest missing it usually means a blocked (suppressed) address. Many guests means a delivery problem. Only support can clear the block.

Email support at agent@stampede.ai with:

  • One guest email address that missed it.
  • If several are affected, a few more addresses in the same message.
  • Their email providers, such as Gmail or Hotmail.

Good to know

  • Emails is greyed out when the booking has no email address.
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Still stuck, or have account-specific questions?

  1. Log in to stampede.ai
  2. Press Command + /On Windows, press Ctrl + /.
  3. Ask the agentIt answers about your own venues and account.
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