Chase unpaid payment links

Set how often guests are reminded to pay, what happens at the deadline, and manage unpaid links on Outstanding Payments.

1 min read · Updated 21 October 2026

In short: set reminder timing and the deadline action in Payment Reminders, and chase unpaid links on Outstanding Payments.

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Ordering

Bookings

Combinations

Main Settings

Payments

Payment Reminders

Communications

Landing Page

Reviews

where to find it

Set the reminders

Go to Bookings › Main Settings › Payment Reminders, then choose your venue.
Under Reminder cadence, set the three reminders in minutes, hours or days before the deadline.
Under When the deadline passes, pick Cancel booking and email guest, Cancel booking, notify staff only (you call the guest) or Mark payment expired, leave booking active (you decide).
Click Save changes.

the default reminders

Go to Bookings › Outstanding Payments. It starts on All venues, so pick one in the venue filter to narrow it.
Open Payment actions on the guest's row.
Choose Resend reminder now, Extend deadline or Cancel payment link.
To extend, pick the New deadline and click Extend deadline. Pending reminders are rescheduled against the new deadline.

When the deadline passes only applies to links added with Auto-cancel the booking if not paid by deadline ticked.
Defaults are 3 days, 1 day and 2 hours before the deadline. Reset to defaults puts them back.
The same reminders cover deposits, card-on-file requests and pre-order payments.
FOH, Bookings Manager, Marketing and IT cannot see Outstanding Payments or Payment Reminders.