Set up confirmation and reminder emails

Choose the sender, reminder timing and end times in Communications, add your own note in Email Templates, and resend a confirmation.

1 min read · Updated 21 October 2026

In short: set the sender and reminders in Communications, add a note in Email Templates, and resend from the booking's Emails.

Choose your venue

Ordering

Bookings

Combinations

Main Settings

Payment Reminders

Communications

Day Planner

Landing Page

Reviews

where to find it

Set the sender and reminders

Go to Bookings › Main Settings › Communications, then choose your venue.
Choose Send from email, the address guests see.
Switch on Send reminder emails and pick Reminder timing (24, 48 or 72 hours before).
Turn on Show end times in emails to add end times.
Click Save changes.

Communications

Send reminder emailsOn

Show end times in emailsOn

Save changes

switch on reminders

Go to Bookings › Email Templates, then choose your venue.
Choose Same for all, or Per email and pick the Email template.
Write A note from us, plus a Button label and Button URL if you want a button.
With Per email, click Save.
With Same for all, click Apply to all 22 emails.
Click Apply to all to confirm. This overwrites any per-email notes.

Open the booking on Bookings › Day Planner.
Click Emails.
Click Resend confirmation. View all emails shows what was sent and whether it landed.

Until Send from email is verified (Marketing › Domains), emails go from a default Stampede address.
Send booking confirmation email decides whether a booking you create by hand gets one.
Emails is greyed out when the booking has no email address.
FOH, Bookings Manager, Marketing and IT cannot see Main Settings.