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Manage booking alerts

See guests waiting for a time to open up, let them know when one does, or cancel their alert.

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In short: switch on Booking alerts in Booking Options, then manage waiting guests in Bookings › Booking Alerts.

where to find it

Turn them on

  1. Go to Bookings › Main Settings › Booking Options, then choose your venue.
  2. Switch on Booking alerts, then click Save changes.

Booking types allow alerts by default. To change one, edit it under Booking Types and use Allow booking alerts under Additional settings. Events have the same switch.

Work through the list

from alert to booking
  1. Go to Bookings › Booking Alerts. It starts on All venues. Use the venue filter for one venue.
  2. Filter by status, such as Pending or Notified.
  3. On a pending or notified alert, click Notify to email the guest matching times now, or View booking once they have booked.
  4. To remove one, click its delete button.
  5. Click Cancel alert. The guest is not emailed.

Good to know

  • Guests leave their details when no times suit, and are emailed if a matching slot opens.
  • FOH, Bookings Manager, Marketing and IT cannot see Booking Alerts.
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Still stuck, or have account-specific questions?

  1. Log in to stampede.aiWith your usual details.
  2. Hold Command, press /On Windows, hold Control (Ctrl) and press /.
  3. Ask the agentIt answers about your own venues and account.
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