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See your deposits and charges, and give a refund

The Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds.

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In short: go to Bookings › Charges to see who paid, and click Refund on a charge to give money back.

where to find it

Find a charge

  1. Go to Bookings › Charges, then pick All charges, Deposits or Cancellation charges in the left menu.
  2. Use Search name or reference…, or click Filters (such as Type, Venue, Status or Date range).
  3. Check the row's Paid, Refunded and Remaining.

Total taken and Total refunded at the top follow your search and filters.

Give a refund

giving a refund
  1. Click Refund on the charge.
  2. Enter the Amount, then choose a Reason and the Method.
  3. Leave Notify guest on to email the guest.
  4. Click Continue.
  5. Check the summary, then click Refund.

Good to know

  • Pending is used for deposits and Unpaid for cancellation charges.
  • A row shows Refund in progress while a refund processes.
  • For when to refund, see what happens to a deposit when a guest cancels.
  • FOH, Marketing and IT cannot see the Charges page or give refunds.
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