Reply to guests in the Inbox

Open a conversation, reply by email or text, add internal notes, and close it when you are done.

1 min read · Updated 21 October 2026

In short: open the conversation in Inbox › Conversations, write in Write a message, and click Send.

Marketing

Inbox

Conversations

Templates

Account

where to find it

Reply to a guest

Go to Inbox › Conversations.
Open the conversation.
Write in Write a message. It goes the same way as the conversation, such as email or SMS.
In email, add a Template, Asset or Merge tag from above the message (on a phone, under the three dots).
Click Send.

Inbox

Write a message

your reply goes the same way as the conversation

Click the pill showing how the message is sent, then Note. Write it and click Save. Guests do not see notes.

Click Close at the top (on a phone, under More actions). Reopen it from Closed.
Click Compose, fill in To, Subject and Message, then Send.

Your reply shows. On a computer, the status at the top of the conversation changes to Waiting on guest.

Only Admin, Moderator, General Manager and Bookings Manager can see Inbox.
Use Filter to show one Venue, Staff member, Message source or Thread tags.
Tick several conversations to mark, close or reopen them together.
To assign, tag or share, see assign, tag and share a conversation.