Bookings
Cover counts on the Day Planner look wrong
What the Day Planner counts as covers, and what to check when the numbers do not match.
1 min read · Updated
In short: usually it is how covers are counted, or a no-show not yet marked No show. Otherwise, see the causes below.
Check in this order: A no-show still counts, then The party size changed, then The same party is booked twice, then A booking is not on the grid, then It does not match the report5 checks in order: 1, A no-show still counts; 2, The party size changed; 3, The same party is booked twice; 4, A booking is not on the grid; 5, It does not match the report. The first is the most likely cause. Then: The day's total matches.
- 1Most likelyA no-show still counts
- 2The party size changed
- 3The same party is booked twice
- 4A booking is not on the grid
- 5It does not match the report
The day's total matches
How covers are counted
BookingsDay Planner
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Choose your venue
Ordering
Bookings
Day Planner
List View
Reviews
Go to Bookings › Day Planner and choose your venue:
- The top of the tables column shows the day's total bookings and covers.
- Each time along the top shows covers for bookings that start then. A booking counts once, not in every slot it runs through.
- Stats splits the day by start time.
- Cancelled and No show bookings never count, even with Show Cancelled on.
Find the cause
A no-show still counts
Mark it No show. See mark a no-show.
The party size changed
Open the booking and change Party Size.
The same party is booked twice
Search the guest's name, then cancel one with Send cancellation notification unticked.
A booking is not on the grid
It may be on a table in a hidden area. See booking missing from the Day Planner.
It does not match the report
In Reporting, set View by to Booking date, not Created date.
Check it worked
The day's total matches the bookings you expect.
If that does not fix it
Email support at agent@stampede.ai with:
- The date.
- The cover count you expected and the one you see.
- A screenshot of the Day Planner.
Good to know
- A booking type with Affects daily covers off does not count towards daily cover limits.
- FOH cannot see Reporting.
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