How can we help?
152 articles
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, and what each message on their screen means.
- Guests see no times, or a booking type is missing, on your booking pageGuests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.
- What guests see on a day you are closedClosed days are greyed out on your booking page. Open the day, mark it on the date picker, or change enquiries.
- See who is on your Wi-Fi and disconnect a guestSee who is on your Wi-Fi now, why returning devices skip the login page, and how to disconnect a guest.
- See who your guests are and how they spendSee when guests come, what they spend and buy, your best guests and regulars going quiet, from your Square till orders.
- See every guest interactionList every guest interaction, such as a visit, Wi-Fi login or order, and search it by email, venue or data source.
- See IP addresses and guest connections on your own Wi-Fi kitFind the IP address each device has on your own router, and see guest connections when your kit only reports logins.
- See how many turned-away bookings you could have seatedReplay your real bookings to see how many guests a table move or shorter sitting could have seated.
- Let guests save their loyalty card to Apple or Google WalletGuests save their loyalty card to Apple Wallet or Google Wallet. Preview how it looks and see how many guests use it.
- Read a guest's profileSee a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.