Guest Wi-Fi
Guests cannot connect: the Wi-Fi login page does not load
Guests join your Wi-Fi but the login page never appears. Restart your hardware in the right order, then check its status.
1 min read · Updated
In short: usually your venue hardware needs a restart. Restart it in the order below; otherwise see Still not loading.
Check in this order: Restart your hardware, then Still not loading2 checks in order: 1, Restart your hardware; 2, Still not loading. The first is the most likely cause. Then: The login page opens.
- 1Most likelyRestart your hardware
- 2Still not loading
The login page opens
Page loads but guests cannot get online? See guests log in but cannot get online.
Restart your hardware
- If you have a SnapGuard box, unplug it from the power.
- Fully restart your router and wait until it is back online.
- Plug your SnapGuard box back in and check its lights come back on.
Unplug your SnapGuard box, then Fully restart your router, then Plug your SnapGuard box back in, then Check its lights come back on4 stages in order: Unplug your SnapGuard box, then Fully restart your router, then Plug your SnapGuard box back in, then Check its lights come back on. The live stage is Check its lights come back on.
01Unplug your SnapGuard box
02Fully restart your router
03Plug your SnapGuard box back in
04Check its lights come back on
- 01Unplug your SnapGuard box
- 02Fully restart your router
- 03Plug your SnapGuard box back in
- 04Check its lights come back on
Check it worked
On Wi-Fi, with your venue chosen, the status top right should say Online. On your own phone, the guest Wi-Fi login page should open.
Still not loading
- Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
- Go to Wi-Fi › SnapGuard › Health, or Wi-Fi › Hardware › Overview if you have no SnapGuard box.
- Note the status (Healthy, Degraded or Offline on Health).
Email support at agent@stampede.ai with:
- Screenshots of what the guest sees and of the Health or Overview page.
- Which hardware you have.
- Anything that changed recently, such as a new router or internet provider. See Wi-Fi stopped working after an internet or router change.
Good to know
- Support may ask you or your IT provider for access to your network controller.
- Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
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