Guest Wi-Fi
Wi-Fi stopped working after an internet or router change
Changed your internet provider, router or network controller? What to check, and what support needs to set it up again.
1 min read · Updated
In short: restart your kit in the order below. If guests still cannot get online, the link to Stampede usually needs setting up again, so email support.
Check in this order: Restart your kit, then If that does not fix it2 checks in order: 1, Restart your kit; 2, If that does not fix it. The first is the most likely cause. Then: A website loads.
- 1Most likelyRestart your kit
- 2If that does not fix it
A website loads
Restart your kit
- If you have a SnapGuard box, unplug it from the power.
- Fully restart the new router and wait until it is back online.
- Plug your SnapGuard box back in.
- On Wi-Fi, with your venue chosen, check the status top right says Online.
Unplug your SnapGuard box, then Fully restart the new router, then Plug your SnapGuard box back in, then Check the status says Online4 stages in order: Unplug your SnapGuard box, then Fully restart the new router, then Plug your SnapGuard box back in, then Check the status says Online. The live stage is Check the status says Online.
01Unplug your SnapGuard box
02Fully restart the new router
03Plug your SnapGuard box back in
04Check the status says Online
- 01Unplug your SnapGuard box
- 02Fully restart the new router
- 03Plug your SnapGuard box back in
- 04Check the status says Online
Check it worked
On your own phone, join the guest Wi-Fi, complete the login page and open a website. It should load.
If that does not fix it
Email support at agent@stampede.ai with:
- Your new internet provider, router or network controller, and the date of the change.
- A screenshot of what the guest sees.
- Your IT provider's contact details, if you have one.
Good to know
- Support may need access to your network controller, from you or your IT provider.
- Own hardware (not UniFi)? With your venue chosen, Wi-Fi › Hardware › Setup shows the details your controller needs. See connect your own Wi-Fi hardware.
- UniFi? See connect a UniFi controller.
- Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
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