Marketing
A guest asks you to delete or export their data
Opt a guest out of email or SMS yourself. To delete or export their data, email support the same day.
1 min read · Updated
In short: opt a guest out on their profile yourself. To delete or export their data, email support.
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Stop marketing to a guest
- Go to Customers › Search.
- Search by email or phone, then open the guest.
- Click the green Email or SMS badge, then Opt out. The badge is no longer green.
Open the guest, then Email or SMS badge, then Opt out3 stages in order: Open the guest, then Email or SMS badge, then Opt out. The live stage is Opt out.
01Open the guest
02Email or SMS badge
03Opt out
- 01Open the guest
- 02Email or SMS badge
- 03Opt out
Delete or export a guest's data
You cannot do this on screen.
Email support at agent@stampede.ai with:
- The guest's email or phone.
- Delete, copy, or both.
- The date they asked.
Good to know
- Under UK GDPR you normally have one month to respond.
- Only the guest can opt back in. You cannot undo an opt-out.
- You cannot change the Data consent badge from the profile.
- More on opt-outs, or export your whole guest list.
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