Loyalty
Loyalty schemes, rewards and gift cards.
Fix a problem
Gift card shows as redeemed
A gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.Add or correct a guest's points
Check the guest's points history against what their spend should earn, then add the missing points from their profile.A guest's points did not go on after their visit
Find out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.A guest cannot find their loyalty card
Serve the guest from their profile now, then send them the rewards link so they can sign in and save their card again.A loyalty reward will not scan
When a reward or loyalty QR code will not scan, check the scheme, type the card code, or redeem the reward from the guest's profile.
How to
Set up a loyalty scheme
Create a loyalty scheme, choose the venues and brand kit, and set how guests join, before you add rewards.Set how guests earn loyalty points
Set how many points guests earn for what they spend through Square, add spend tiers, and cap points per visit or per guest.Create loyalty rewards
Add rewards guests spend points on, including a free item, and set the points needed, limits and dates.Give guests a unique code with a loyalty reward
Upload a CSV of your own voucher codes for a loyalty reward, so each guest who redeems it gets one code of their own.Scan a loyalty card or reward
Scan a guest's loyalty QR code to see their points and redeem rewards, or enter the code by hand if the camera will not read it.Redeem vouchers and loyalty codes with Scanner
Use the Scanner to redeem a guest's voucher, check a loyalty card or jump to gift card redemption, from any venue.Let guests save their loyalty card to Apple or Google Wallet
Guests save their loyalty card to Apple Wallet or Google Wallet. Preview how it looks and see how many guests use it.Share a link or QR code to your loyalty scheme
Build a trackable link to your loyalty sign-up page, rewards or one reward, shorten it and download a QR code.Let members swap points for a Square gift card
Turn on gift card rewards in your scheme so members can turn points into a Square gift card, then see every card issued.Import loyalty members from another system
Upload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row.Read your loyalty scheme reports
See members, points, wallet downloads, engagement and reward redemptions for one scheme or all of them, over any dates.Compare loyalty across your venues in Reports
Compare points earned, active members and new enrolments venue by venue, alongside your other services, in the Reports area.Connect a bank account for gift card sales
Connect the Stripe account your gift card sales are paid into, on the Gifting setup page.Sell and redeem gift cards
Create a gift card guests can buy online, then redeem it in the venue with the scanner or by typing in the code.See gift card sales in Gifting reports
See the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type.
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.