Reviews
Google reviews, replies and review reports.
Fix a problem
Google reviews have stopped coming in
New Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.A guest did not get the review request email
A guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.An AI reply did not post, or posted the wrong thing
An AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply.
How to
Connect your Google Business Profile
Sign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.Reply to reviews
Reply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.Set up AI review replies
Write prompts in your brand voice, set rules that draft replies automatically, then approve drafts before they post.Email guests asking for a review
Send guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender.Read your review reports
See how reviews are trending across your venues, what guests talk about, and how quickly you reply. Download it as a PDF.Compare your venue with nearby rivals
Choose up to 5 nearby venues to track, see where you rank by rating and compare reviews, known-for tags and aspects.
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.