Account and billing
A team member is locked out or cannot see a venue
Fix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
1 min read · Updated
In short: usually venue access: on Account › Team, click Edit on their row, tick the venue under Venue access, then Save. Otherwise see below.
Check in this order: They see No venue access, then A menu section is missing, then Their invite is pending, then They cannot sign in4 checks in order: 1, They see No venue access; 2, A menu section is missing; 3, Their invite is pending; 4, They cannot sign in. The first is the most likely cause. Then: The venue or section shows.
- 1Most likelyThey see No venue access
- 2A menu section is missing
- 3Their invite is pending
- 4They cannot sign in
The venue or section shows
They see No venue access
AccountTeam
Inbox
Account
Venues
Team
Groups
Team
Menu
Inbox
Account
Venues
Team
Groups
- Go to Account › Team.
- Click Edit on their row.
- Under Venue access, tick each venue they need, then click Save.
A menu section is missing
Their role does not include it. In the same panel, pick another Role. It saves straight away. See what each role can see.
Their invite is pending
On Team, under Invites, click Resend invite on their row.
They cannot sign in
Usually a forgotten password. See sign in with a code.
Check it worked
Ask them to refresh, or sign out and in. The venue or section should now show.
If that does not fix it
Email support at agent@stampede.ai with:
- Their email address.
- The venue or section they cannot see.
- A screenshot of what they see.
Good to know
- Only Admin can change venue access and roles, or resend invites.
- Ticking every venue also gives them venues you add later.
- The owner cannot be removed or have their role changed here, but you can change their Venue access.
- To remove someone, click the bin button on their row, then Remove. This cannot be undone.
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