Loyalty
Gift card shows as redeemed
A gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.
1 min read · Updated
In short: if a scan says This card has already been redeemed, check the card in Gifting › Activations before you turn the guest away.
Check in this order: It says This card has been deactivated, then It says Card not found or Gift card invalid, then It shows Redeemed but the guest has not used it3 checks in order: 1, It says This card has been deactivated; 2, It says Card not found or Gift card invalid; 3, It shows Redeemed but the guest has not used it. The first is the most likely cause.
- 1Most likelyIt says This card has been deactivated
- 2It says Card not found or Gift card invalid
- 3It shows Redeemed but the guest has not used it
Check the card
GiftingActivations
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Customers
- Go to Gifting › Activations.
- The list opens on Active. Set the status filter to Redeemed, or the status you expect.
- Search by name, email or card code, then click Details.
- Check Status, and Scanned for when it was redeemed.
If it shows Active
Scan it again in Gifting › Scan and click Redeem card.
If it shows something else
It says This card has been deactivated
Deactivated by in Details shows who on your team did it.
It says Card not found or Gift card invalid
Check the code was typed correctly.
It shows Redeemed but the guest has not used it
Do not redeem a different card.
Email support at agent@stampede.ai with:
- The card code, and the guest's name and email.
- The venue and the time you scanned it.
- A screenshot of the message and the card's Details.
Good to know
- Only Admin can see Gifting.
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