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Guest Wi-Fi

See who is on your Wi-Fi and disconnect a guest

See who is on your Wi-Fi now, why returning devices skip the login page, and how to disconnect a guest.

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In short: Sessions shows who is online. To take a guest off, find their active session and click Disconnect.

where to find it

See who is online

Choose your venue in the venue switcher, top left (on a phone, tap Menu first). Then go to Wi-Fi › Hardware › Sessions. With a SnapGuard box, use Wi-Fi › SnapGuard › Sessions. Click a row for the guest's details.

Disconnect a guest

  1. Find the guest. The session must be Active.
  2. On SnapGuard, click the guest's row first.
  3. Click Disconnect.
take a guest off

Export, or let devices skip login

On the Hardware sessions page:

  • Export: pick a range, such as Last 30 days, or Custom range….
  • Bypass: tick the device types in Auto Authenticated Device Types.

Check it worked

Click Refresh on the Hardware sessions page. The guest now shows Ended.

Good to know

  • Returning devices often skip the login page, so reports can show more guests online than saw the page.
  • Export, Bypass and Refresh are on the Hardware sessions page. The SnapGuard sessions page has its own list.
  • Some hardware only reports when a guest connects, so you see Connections instead. See see IP addresses and guest connections.
  • Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
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