Guest Wi-Fi
Your SnapGuard box shows as offline
Your SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.
1 min read · Updated
In short: unplug your SnapGuard box, fully restart your router, then plug the box back in. While it is offline, guests may miss the login page.
Check in this order: Restart in this order, then Still offline or degraded2 checks in order: 1, Restart in this order; 2, Still offline or degraded. The first is the most likely cause. Then: Healthy.
- 1Most likelyRestart in this order
- 2Still offline or degraded
Healthy
Restart in this order
- Unplug your SnapGuard box from the power.
- Fully restart your router and wait until it is back online.
- Plug the box back in and check its lights come back on.
Unplug your SnapGuard box, then Fully restart your router, then Plug the box back in, then Check its lights come back on4 stages in order: Unplug your SnapGuard box, then Fully restart your router, then Plug the box back in, then Check its lights come back on. The live stage is Check its lights come back on.
01Unplug your SnapGuard box
02Fully restart your router
03Plug the box back in
04Check its lights come back on
- 01Unplug your SnapGuard box
- 02Fully restart your router
- 03Plug the box back in
- 04Check its lights come back on
Check it worked
- Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
- Go to Wi-Fi › SnapGuard › Health.
- Click Re-check.
The status should say Healthy, with a green dot on VPN connected.
Still offline or degraded
Read the What to do next box on Health (shown when the status is not Healthy). Its steps are technical, so if you are not sure, take a screenshot of the page and send it to support.
Email support at agent@stampede.ai with:
- A screenshot of the Health page.
- When the box went offline, and whether you restarted it in the order above.
- Whether your internet provider or router changed recently.
Good to know
- Degraded means one or more checks need attention. Guests may still connect.
- When the box is down, the VPN figure at the top shows Down with when it was last seen, or Disconnected.
- Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
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