How can we help?
27 articles
- See bookings as a listSee the day's bookings grouped by status: who is due, who is in and who has gone.
- Add, rename or remove a device on your network listAdd an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.
- See which devices are on your networkList the access points, cameras, printers and other kit on your venue network, scan for new ones and spot security risks.
- Print a pre-order run sheet and kitchen totals for the dayPrint who ordered what for front of house, and dish counts with allergies for the kitchen, straight from the Day Planner.
- Manage booking alertsSee guests waiting for a time to open up, let them know when one does, or cancel their alert.
- Block tables or time on the Day PlannerStop bookings on some or all tables for a time window, on one date or many, and remove blocks when plans change.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- Create Meta custom audiences from your guestsTurn a Stampede segment into a Meta custom audience, so your guest data powers your Meta ads.
- Mark a booking as a no-show, and charge for itMark a guest who did not turn up as No show. Charging them is a separate step, through Cancel.
- Track bookings with Meta Pixel and Google AnalyticsAdd your GA4 measurement ID and Facebook pixel ID in Bookings › Tracking, so your booking page reports searches and bookings.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.