How can we help?
17 articles
- Export your guest dataExport all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready.
- A guest asks you to delete or export their dataOpt a guest out of email or SMS yourself. To delete or export their data, email support the same day.
- Export bookings to CSVDownload a spreadsheet of bookings for any date range, by booking date or by the date they were made.
- See who is on your Wi-Fi and disconnect a guestSee who is on your Wi-Fi now, why returning devices skip the login page, and how to disconnect a guest.
- Find, check and refund an orderSearch orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- See which devices are on your networkList the access points, cameras, printers and other kit on your venue network, scan for new ones and spot security risks.
- A guest has unsubscribed or opted outOpt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.
- Reply to reviewsReply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.
- Build an audience to send toBuild a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.