Marketing
A guest has unsubscribed or opted out
Opt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.
1 min read · Updated
In short: you can opt a guest out of email or SMS on their profile. Only the guest can opt back in.
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See or change consent
- Go to Customers › Search.
- Open the guest's profile.
- Check the Email, SMS and Data badges. Green means opted in.
- To opt them out, click the green Email or SMS badge.
- Click Opt out. You cannot undo this from here.
Customer profile, with Email highlightedThe Customer profile panel: Email on, SMS on, the Data switch and the Opt out button. Email is highlighted.
Customer profile
EmailOn
SMSOn
Data
Opt out
Check it worked
The badge is no longer green.
Need help?
Guest still getting your marketing after opting out?
Email support at agent@stampede.ai with:
- The guest's email address or phone number.
- The campaign or workflow, and the date they got it.
- A screenshot of the badges on their profile.
Good to know
- If you export guest data, you become responsible for their opt-in preferences. See export your guest data.
- Guests can opt in to marketing when they log in to your Wi-Fi.
- Data consent shows on the profile, but you cannot change it there.
- Unsubscribes show as Unsubscribed in email reports and Opt-outs in SMS reports.
- For a request to delete or copy a guest's data, see a guest asks you to delete or export their data.
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