Ordering
Find, check and refund an order
Search orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order.
1 min read · Updated
In short: find any order in Ordering › Orders, open it to see what each guest had, and click Refund to refund all or part.
OrderingOrders
Choose your venue
Square POS
Ordering
Orders
Menus
Bookings
Orders
Menu
Choose your venue
Square POS
Ordering
Orders
Menus
Bookings
Find an order
- Go to Ordering › Orders, then choose your venue or All venues.
- Search, or pick a channel: Table ordering, Collection, Pre-orders or Till.
- Click Filters for Status or dates. Filter dates by defaults to Booking date, which only pre-orders have. Choose Date placed for the rest.
Check an order
Click its row.
- Item totals: every item by name.
- By guest: each guest's order, allergies first.
- Dispatch: each till it went to, with the Square order number.
- Texts: what the guest was told, and if it arrived.
- Booking (pre-orders): date, party size and deposit. Open booking opens it on the Day Planner, where you change the pre-order.
Refund an order
Refund, then An amount or Selected lines, then Pick a Reason, then Refund again to confirm4 stages in order: Refund, then An amount or Selected lines, then Pick a Reason, then Refund again to confirm. The live stage is Refund again to confirm.
01Refund
02An amount or Selected lines
03Pick a Reason
04Refund again to confirm
- 01Refund
- 02An amount or Selected lines
- 03Pick a Reason
- 04Refund again to confirm
- Open the order and click Refund.
- Choose An amount or Selected lines.
- Pick a Reason, then click Refund.
- Click Refund again to confirm.
The money goes back to the guest's card. This cannot be undone. It then shows under Refunds.
Need help?
Email support at agent@stampede.ai with:
- The order reference and venue.
- What you expected and saw, such as Not dispatched to a till.
- A screenshot.
Good to know
- Refund is not offered on unpaid, comped or fully refunded orders.
- The totals at the top count only loaded orders that match your filters. Load more adds older ones. Value leaves out cancelled orders.
- Guests shows only with pre-orders, counting each booking's party once.
- Export downloads a CSV, on wide screens only.
- For kitchen totals, see print a pre-order run sheet.
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