Reply to reviews
Reply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.
2 min read · Updated
In short: in Reviews › Responses, click Reply on the review, write your reply and post it.
Reply to a review
- Go to Reviews › Responses.
- Find the review with Search reviews…, All venues, or More options › Filters.
- Click Reply.
- Type under Your reply.
- Click Post reply (Google) or Send reply (review left through Stampede).
Use an AI draft
In the reply window, keep Default prompt or pick your own, then click AI reply. The draft replaces what is in the box, so read and edit it before posting. To write prompts, see set up AI review replies.
A review showing Pending AI reply already has a draft. Click Review reply, check the draft, then click Accept & post.
Edit or delete a Google reply
Click Edit reply, change the text and click Update reply. To remove it, click Delete, then Delete reply. This removes it from Google and cannot be undone.
Check it worked
You see Reply posted to Google or Reply email sent.
Good to know
- Google replies are public and plain text only. Replies to Stampede reviews are emailed to the guest, can include formatting and images, and Reply shows only when the guest left an email address and wrote some text.
- Without a connected Google Business Profile, Reply on a Google review opens Google in a new tab, and some Google reviews show no Reply at all. See connect your Google Business Profile.
- For reviews not from your connected profile, click Mark done once handled. Click the tick (Marked as done) to undo.
- More options › Download exports reviews. It follows your search and Filters, but not the venue you picked.
- Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.
- Admin
- Moderator
- General Manager
- Bookings Manager
- Marketing
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Google reviews have stopped coming in
New Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.A guest did not get the review request email
A guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.An AI reply did not post, or posted the wrong thing
An AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply.Connect your Google Business Profile
Sign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.