How can we help?
63 articles
- Send your first email campaignCreate an email campaign, design it, send yourself a test, choose your audience, then send it now or schedule it for later.
- Create vouchers to send in emailsCreate a cash or promotional voucher, attach it to an email so each guest gets their own code, then check and redeem codes.
- Add a sender email addressAdd the name and address your marketing emails come from, verify it from your inbox, then set your default sender.
- A guest did not get the review request emailA guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.
- My email campaign has not sentCheck the message beside the send button, any approval step, your sender address and the campaign status to see why an email has not gone out.
- Email guests asking for a reviewSend guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender.
- My marketing emails are going to spamSend from a verified address on your own domain, then add the DNS records Stampede shows you so the domain is authenticated.
- An automation has not fired, such as a birthday or welcome emailWorkflow not sending? Check it is Active, has a trigger and steps, and covers the guest and venue, then check its Runs.
- Set up confirmation and reminder emailsChoose the sender, reminder timing and end times in Communications, add your own note in Email Templates, and resend a confirmation.
- Guests are not getting their booking confirmation emailA guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.