My email campaign has not sent
Check the message beside the send button, any approval step, your sender address and the campaign status to see why an email has not gone out.
2 min read · Updated
In short: usually something is missing. Open the campaign and read the message next to the send button. No message? Check its Status.
- 1Most likelyAdd a name, subject and sender first
- 2Choose an audience first
- 3Design the email first
- 4Approve this campaign first
- 5There is no message
Find what is missing
- Go to Marketing › Email Campaigns.
- Open the campaign.
- Read the message next to the send button and fix it, as below.
- Click Send now, or the schedule button if Schedule for later is on.
Add a name, subject and sender first
Fill in Campaign name, Subject line and Send from. No sender to choose? Add a sender email address.
Choose an audience first
Pick one under Audience.
Design the email first
Click Edit email design, build the email, then click Done.
Approve this campaign first
Click Approve campaign. If you cannot, ask someone with the Admin role.
There is no message
Check the Status column on Email Campaigns:
- Draft: not sent yet. Scheduled: sends at the time you picked. Sending: on its way.
- Failed or Cancelled: will not send.
- Paused automation: click the three dots, then Resume automation.
Check it worked
The report opens and the status shows Sending or Sent. A scheduled campaign shows Scheduled.
If that does not fix it
Status Failed, or stuck at Scheduled or Sending after the send time?
Email support at agent@stampede.ai with:
- The campaign name and its status.
- A screenshot of the campaign page, including the message by the send button.
- When you sent or scheduled it.
Good to know
- If Send from says the sender email has not been verified, the email goes from a default Stampede address until you verify it. See emails going to spam.
- A sent campaign opens its report, so to send it again click the three dots on its row, then Duplicate.
- To stop a scheduled campaign, click the three dots on its row, then Cancel schedule.
Related articles
My marketing emails are going to spam
Send from a verified address on your own domain, then add the DNS records Stampede shows you so the domain is authenticated.A guest has unsubscribed or opted out
Opt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.A guest asks you to delete or export their data
Opt a guest out of email or SMS yourself. To delete or export their data, email support the same day.An automation has not fired, such as a birthday or welcome email
Workflow not sending? Check it is Active, has a trigger and steps, and covers the guest and venue, then check its Runs.