A guest did not get the review request email
A guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.
2 min read · Updated
In short: check the venue's review page is Online, Auto-send on visit is on, and the email has a Subject and Body text, then save.
- 1Most likelyIt has not been long enough
- 2The subject or body is empty
- 3Save did not work
- 4The page is not linked to the venue
- 5The guest did not qualify
The email sends after a guest disconnects from your Wi-Fi, or after their booking is marked Complete, once the Delay email for time has passed.
Check your settings
- Go to Reviews › Page Settings, then choose your venue.
- Check the switch at the top reads Online, not Offline.
- Under Sending, check Auto-send on visit is on.
- Note the Delay email for time.
- Under Email content, check Subject and Body text are filled in.
- Click Save.
Find your case
It has not been long enough
The email waits for the Delay email for time after the visit. Check that time has passed before you chase it.
The subject or body is empty
A page that is online with no subject or body text sends no emails. Saving it shows a warning until both are filled in.
Save did not work
- Save stays greyed out when Custom sender is on but no Sender is picked. Pick one, or turn Custom sender off.
- Please select a brand kit for this page means you need to pick a Brand kit first.
The page is not linked to the venue
Under Page, the Venue must be your venue, not No venue selected.
The guest did not qualify
The guest must have left an email address, and either used your Wi-Fi or had a booking marked Complete. Ask them to check their junk folder too.
Check it worked
Click More options › Send preview email, enter your address and click Send.
Email support at agent@stampede.ai with:
- Your venue name.
- The guest's email address and visit date.
- A screenshot of your Sending settings.
Good to know
- New review pages start Online, with Auto-send on visit on and a one-hour delay.
- To set up the email from scratch, see email guests asking for a review.
- Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.
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Reply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.