How can we help?
19 articles
- Charge guests for Wi-FiSwitch a venue to paid Wi-Fi, connect Stripe or PayPal, and create the plans guests can buy to get online.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
- Set up your guest Wi-Fi login pageChoose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.
- What guest data your Wi-Fi collectsThe guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.
- Check whether your venue Wi-Fi is onlineWhat Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once.
- Read a guest's profileSee a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.
- Connect a bank account for gift card salesConnect the Stripe account your gift card sales are paid into, on the Gifting setup page.
- Sell upgrades with a bookingOffer extras like a champagne welcome or birthday package, paid at booking or at the venue.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to paid. Marking Seated is what moves a deposit onto the Square bill.
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.