Check and manage guest Wi-Fi payments

See who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.

1 min read · Updated 21 October 2026

In short: Portal Payments shows who has paid. Click a guest's row to extend access or free up a device slot.

Choose your venue

Loyalty

Wi-Fi

Captive Portal Upsell

Portal Payments

Captive Portal Branding

Gifting

where to find it

Find a payment

Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
Go to Wi-Fi › Portal Payments.
Filter with Active, All or Expired, or type in Search name, email or transaction....
Click a row to see the payment Method, when it Expires, its Devices and Session activity.

Click Add payment.
Enter the guest's Email, Firstname and Lastname.
Pick a Plan. You can change the Duration, Devices and Price it fills in.
Click Save.

give access by hand

Click the guest's row.
Under Access, change Duration or Device slots, then click Save in that section.
Or, under Devices, click Remove next to a device, then Confirm.

The guest shows Active with the new expiry date, or the Devices count goes down by one.

Email support at agent@stampede.ai with:

Portal Payments only shows for a venue on paid Wi-Fi. See charge guests for Wi-Fi.
A removed device has to go through the login page again.
You can only change the Price on a payment you added by hand.
Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi. See what each team role can see and do.