Guest Wi-Fi
Check whether your venue Wi-Fi is online
What Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once.
1 min read · Updated
In short: go to Wi-Fi and choose your venue. The status, top right, says Online or Offline.
Wi-Fi, with Status highlightedThe Wi-Fi panel: Status set to Online and the Health button. Status is highlighted.
Wi-Fi
StatusOnline
Health
See health alerts
- Click the Online or Offline status, then Health.
- System Health lists alerts, such as Device Offline or No IT Team.
System Health, with Device Offline highlightedThe System Health panel: Device Offline set to alert and No IT Team set to alert. Device Offline is highlighted.
System Health
Device Offlinealert
No IT Teamalert
Check every venue at once
Go to Wi-Fi, then choose All venues. The Online card counts sites online and offline, and the Estate list shows each site's State.
Check it worked
The status says Online with no offline alerts. If it says Offline, follow the Wi-Fi login page does not load.
Good to know
- No IT Team means nobody is the venue's IT contact. Add an IT team member to the venue.
- With a SnapGuard box, Last heartbeat under Stats shows when the box last checked in.
- Surveys shows on free Wi-Fi, Payments on paid Wi-Fi.
- Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
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