How can we help?
124 articles
- For guests: change or cancel your own bookingFor guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
- Change a guest's details on a booking, or move it to another tableEdit the name, email, phone, time or party size from the booking, and move it by changing its Tables.
- Square bill missing from a booking, or on the wrong oneSquare bills find their booking through the table. Fix Table Mappings, move a bill to the right booking, or unlock its tables.
- The booking page shows an old venue name or menuUpdate the venue name in Basic settings, check booking type names and branding, and update pre-order menus in Ordering.
- Close or change hours for a day, a private event or ChristmasClose the venue, or change or switch off a service, for one day or a date range.
- Choose your booking optionsSet slot limits, same-day notice, booking alerts, online changes, dogs, a custom reference and accessibility requests.
- Give a booking type a pricePrice a booking type per person, per unit or per booking, with prices that change by day and time.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- Update your profile and notificationsChange your name and company, and choose which Stampede events reach you by email or push notification.
- Set your bookable timesSet the hours guests can book each day, and choose how the last bookable time is worked out.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.