How can we help?
59 articles
- Run service from the FloorplanSee your room as a map, check who is on each table, seat walk-ins and change statuses with a click.
- Stop a table or area being booked onlinePause a table, take it out of your booking types and check combinations, so guests cannot book it online.
- Add and edit tablesSet each table’s name, area, capacity, accessibility and priority, and pause tables you are not using.
- Block tables or time on the Day PlannerStop bookings on some or all tables for a time window, on one date or many, and remove blocks when plans change.
- Switch user on a shared device with a PINSet a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords.
- Sell tickets for an eventSell tickets for an event with prices and capacity per ticket type, take payment up front and scan guests in at the door.
- Print place cardsPrint a name card for each guest, with their pre-order choices if you want them, or a quick run of blank or named cards.
- Day Planner settings: staff names, overrides and Square paymentsDecide whether staff must say who they are, whether they can break online rules, and how Square payments end a booking.
- Print a pre-order run sheet and kitchen totals for the dayPrint who ordered what for front of house, and dish counts with allergies for the kitchen, straight from the Day Planner.
- Add a walk-inSeat guests who arrive without a booking in a few taps, with or without their details.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.