How can we help?
39 articles
- See bookings as a listSee the day's bookings grouped by status: who is due, who is in and who has gone.
- Run service from the Day PlannerMake and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen.
- Read your booking numbers in ReportingSee bookings, covers, sources, deposits, pre-orders and Square orders over time, by booking type or across venues.
- Export bookings to CSVDownload a spreadsheet of bookings for any date range, by booking date or by the date they were made.
- Find and connect apps in the MarketplaceBrowse the apps you can connect to Stampede, filter them by category and open each one to set it up.
- Reply to guests in the InboxOpen a conversation, reply by email or text, add internal notes, and close it when you are done.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to paid. Marking Seated is what moves a deposit onto the Square bill.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- Mark a booking as a no-show, and charge for itMark a guest who did not turn up as No show. Charging them is a separate step, through Cancel.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.