How can we help?
9 articles
- Find, check and refund an orderSearch orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order.
- A Square sale is not showing in Stampede reportsA Square sale missing from Reports? Check the dates and venues first. Open tabs, refunds and unlinked venues are counted differently.
- Sell tickets for an eventSell tickets for an event with prices and capacity per ticket type, take payment up front and scan guests in at the door.
- See your deposits and charges, and give a refundThe Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds.
- What happens to a deposit when a guest cancelsCancelling never refunds a deposit by itself. Check your deposit terms, then refund it from the Charges page.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
- See gift card sales in Gifting reportsSee the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type.
- Sell and redeem gift cardsCreate a gift card guests can buy online, then redeem it in the venue with the scanner or by typing in the code.
- How cancellation and no-show charges workA cancellation charge holds the guest's card and only charges if they cancel late or let you down. You choose when to charge.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.