Loyalty
See gift card sales in Gifting reports
See the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type.
1 min read · Updated
In short: go to Gifting › Reports and pick your dates to see your gift cards' value by status.
GiftingReports
Wi-Fi
Gifting
Activations
Reports
Scan
Customers
Reports
Menu
Wi-Fi
Gifting
Activations
Reports
Scan
Customers
Read the report
- Go to Gifting › Reports.
- Pick your dates. It starts on this month.
- Read All Cards, then each card's value of Active, Redeemed, Unpaid and Refunded cards.
To change a card, click Setup beside its name.
Reports: All CardsA drawing of a report with its totals and a chart over time, with All Cards marked.
Reports
All Cards
Reports
All Cards
Check it worked
The dates under the title match your range.
It says No gift card data
Nothing was sold or redeemed in that period. Pick a wider date range.
Good to know
- Only Admin can see Gifting.
Related articles
Gift card shows as redeemed
A gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.Add or correct a guest's points
Check the guest's points history against what their spend should earn, then add the missing points from their profile.A guest's points did not go on after their visit
Find out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.A guest cannot find their loyalty card
Serve the guest from their profile now, then send them the rewards link so they can sign in and save their card again.