Loyalty
Sell and redeem gift cards
Create a gift card guests can buy online, then redeem it in the venue with the scanner or by typing in the code.
1 min read · Updated
In short: connect a bank through Stripe, create and publish a card in Gifting › Gift Cards, then redeem it with Gifting › Scan.
GiftingGift Cards
Wi-Fi
Gifting
Gift Cards
Activations
Customers
Gift Cards
Menu
Wi-Fi
Gifting
Gift Cards
Activations
Customers
Before you start
Open the Gifting setup page (it is not in the left menu) and click Connect bank to connect a bank account through Stripe.
Create a gift card
- Go to Gifting › Gift Cards and click Add card.
- Enter a Card name, pick the Bank account and click Create.
- Fill in the Card title, Description, Brand kit and Email description.
- With more than one venue, to make the card work at one venue only, turn on Single venue and pick it in Valid in.
- Under Preset amounts, click Add amount for each one, in pence (5000 is £50).
- Click Publish.
- To share it, click More options › Share gift card.
Redeem a gift card
- Go to Gifting › Scan.
- Scan the QR code, or type it into Or enter the card code and click Check.
- Check the Amount and click Redeem card.
Connect bank, then Add card, then Publish, then Redeem card4 stages in order: Connect bank, then Add card, then Publish, then Redeem card. The live stage is Publish.
01Connect bank
02Add card
03Publish
04Redeem card
- 01Connect bank
- 02Add card
- 03Publish
- 04Redeem card
Check it worked
You see Redeemed successfully.
Good to know
- A gift card is redeemed in one go, with no balance left to spend later.
- In Activations, click Details on an active card to Re-send it, Change owner, refund it or Deactivate card.
- Card shows as redeemed when it should not? See gift card shows as redeemed.
- An upgrade notice instead of Gifting means gift cards are not part of your plan.
- Only Admin can see Gifting.
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