How can we help?
8 articles
- Switch user on a shared device with a PINSet a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords.
- Turn on two-factor authenticationProtect your Stampede login with a 6-digit code from an authenticator app as well as your password.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Update your profile and notificationsChange your name and company, and choose which Stampede events reach you by email or push notification.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with the password on its back and link it to your venue.
- Order a SnapGuard box and track itOrder SnapGuard boxes from the Hardware page, pay at checkout, and follow each order from placed to online.
- Compare your venue with nearby rivalsChoose up to 5 nearby venues to track, see where you rank by rating and compare reviews, known-for tags and aspects.
- Export your guest dataExport all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.