How can we help?
9 articles
- See who is on your Wi-Fi and disconnect a guestSee who is on your Wi-Fi now, why returning devices skip the login page, and how to disconnect a guest.
- A guest did not get the review request emailA guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.
- Email guests asking for a reviewSend guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender.
- Your SnapGuard box shows as offlineYour SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.
- Use the SnapGuard console only when support asksWhat the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it.
- Disconnect or reconnect SquareUnlink one venue from its Square location, disconnect a whole Square account, or reconnect one and map it again.
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Connect your Google Business ProfileSign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.