How can we help?
125 articles
- Ask the support agent out loudPress a shortcut on a computer, or hold the Menu pill on a phone, to ask the support agent by voice from any page.
- Verify your identity for supportGenerate a short-lived code to read out to Stampede support, so they know a request really comes from you.
- Get help from SupportStart a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page.
- Use the SnapGuard console only when support asksWhat the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it.
- Try Voice AI, the AI receptionist for your phone lineWhat Voice AI does for your venue's phone line, how to try a demo call and how to ask for it.
- Gift card shows as redeemedA gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.
- Guests log in but cannot get onlineGuests get past the login page but cannot browse. Check your router or controller connection, and what to send support.
- Guests are not getting their booking confirmation emailA guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.
- A guest asks you to delete or export their dataOpt a guest out of email or SMS yourself. To delete or export their data, email support the same day.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.