Account and billing
Verify your identity for support
Generate a short-lived code to read out to Stampede support, so they know a request really comes from you.
1 min read · Updated
In short: support may ask for a code before changing your account by phone. Make one under Account options › Verify my identity.
Account options, then Verify my identity, then Generate code, then Give it to support4 stages in order: Account options, then Verify my identity, then Generate code, then Give it to support. The live stage is Generate code.
01Account options
02Verify my identity
03Generate code
04Give it to support
- 01Account options
- 02Verify my identity
- 03Generate code
- 04Give it to support
Generate a code
- Click Account options (three dots) beside your name, at the bottom of the left menu.
- Click Verify my identity.
- Click Generate code.
- Read the code out, or click Copy. Give it to support before the expiry time shown.
If it does not work
- Expired? Click Generate new code.
- Too many requests, please try again later? Wait a few minutes.
Email support at agent@stampede.ai with:
- Your sign-in email.
- What you see when you click Generate code.
Good to know
- Only share the code with Stampede support, and only when you contacted them.
- Every team member can make their own code, whatever their role.
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