How can we help?
9 articles
- Share your booking page with Link BuilderBuild a booking link for your venue, a booking type or an event, with the party size, date and UTM tracking filled in.
- Share a link or QR code to your loyalty schemeBuild a trackable link to your loyalty sign-up page, rewards or one reward, shorten it and download a QR code.
- Create and edit email templatesSave reusable email designs as templates, start from a blank design or a preset, edit them in the builder and send yourself a test.
- Add a Book button to your website, Instagram and GooglePut a tracked booking link on your website and Instagram with Link Builder, and take bookings on Google.
- A guest cannot find their loyalty cardServe the guest from their profile now, then send them the rewards link so they can sign in and save their card again.
- Export your guest dataExport all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Track bookings with Meta Pixel and Google AnalyticsAdd your GA4 measurement ID and Facebook pixel ID in Bookings › Tracking, so your booking page reports searches and bookings.
- Build an audience to send toBuild a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.