How can we help?
16 articles
- A guest did not get the review request emailA guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.
- Email guests asking for a reviewSend guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender.
- Guests are not getting their booking confirmation emailA guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.
- Check which emails a guest has been sentLook up a guest's email address to see every email sent to it, with delivery events and the email itself.
- An automation has not fired, such as a birthday or welcome emailWorkflow not sending? Check it is Active, has a trigger and steps, and covers the guest and venue, then check its Runs.
- Where did reviews, covers and vouchers go?Most features moved rather than going. Where to find reviews, cover counts and voucher redemption now.
- A guest's points did not go on after their visitFind out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.
- Guests are not getting the order ready textCheck the text is switched on, your Square KDS is set up to send updates, and whether the message was delivered.
- An AI reply did not post, or posted the wrong thingAn AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply.
- SMS is not sendingSMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.