An AI reply did not post, or posted the wrong thing

Find your case

It shows Pending review

Nothing posts until someone approves it, unless its rule shows Auto in Auto-Generation Rules.

1. Click Approve & send, or Reject response.
2. Confirm with Approve & Post to Google or Approve & Send Email.

There is no draft at all

• The rule waits its Response delay (minutes) before drafting.
• In Auto-Generation Rules, the rule's switch must be on.
• The review must match all the rule's Conditions.

It shows Rejected, Expired or an error

It can no longer be approved. Any Error: line under Metadata says what went wrong. Reply yourself in Reviews › Responses with Reply.

It shows Approved, queued to send, but it is not on Google

Check Reviews › Google. Reconnection required means reconnect first. A Verification Warning can stop replies posting until you fix it with Google.

The wrong text posted

For a Google reply:

1. Go to Reviews › Responses and find the review.
2. Click Edit reply, correct the text, then click Update reply.
3. To remove it instead, click Delete, then Delete reply. This cannot be undone.

An email reply has already gone to the guest and cannot be recalled.

Check it worked

The draft shows Sent, and the review shows Your reply in Responses.

Email support at agent@stampede.ai with:

• Your venue name and the reviewer's name.
• A screenshot of the draft, including any Error: line.

Good to know

• A Google reply is public as soon as it is approved.
• A rule marked Auto posts without approval. If you did not expect that, email support at agent@stampede.ai.
• To change the wording of future drafts, edit the prompt. See set up AI review replies.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.