How can we help?
27 articles
- Get help from SupportStart a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page.
- Use the SnapGuard console only when support asksWhat the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it.
- Verify your identity for supportGenerate a short-lived code to read out to Stampede support, so they know a request really comes from you.
- Check your plan, and get invoices or plan changesSee your plan, contacts and add-ons on the Billing page. For invoices, receipts, VAT or plan changes, email support.
- Import guests from a CSV fileUpload a CSV of guests, choose their venues and tags, match your columns to Stampede fields and track the import.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
- Change your Wi-Fi name (SSID)Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support.
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
- Connect your own Wi-Fi hardwareUse the Hardware setup steps to connect your own access points or controller to your Stampede login page.
- Send an SMS campaignSet up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.