How can we help?
21 articles
- Build an ordering menuCreate a menu, add sections and products, set its hours and choose which venues it is live at.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
- A team member is locked out or cannot see a venueFix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Use several Square accounts or locationsConnect more than one Square account, map each location to a venue, and run one menu across them with one place the money goes.
- Charge guests for Wi-FiSwitch a venue to paid Wi-Fi, connect Stripe or PayPal, and create the plans guests can buy to get online.
- Set up pre-orders for bookingsBuild the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order.
- Change your Wi-Fi password, network name or speed limitChange your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.
- Find the right booking settingWhat each section of Main Settings controls, and which article walks you through it.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.