How can we help?
127 articles
- Add a new venueCreate a venue yourself while setting up a new SnapGuard box, or email support to add one. Then give your team access.
- Add a team member and choose which venues they seeInvite a team member with their own login, set their role and venues, and track the invite.
- Add products and modifiersBring your Square catalogue into Ordering, edit what is yours, add your own products and set up modifier groups.
- Add, rename or remove a device on your network listAdd an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.
- Set up organisation groups for multi-site businessesCreate sub-organisations under your main organisation, each with its own owner, and rename them later.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with the password on its back and link it to your venue.
- Sell upgrades with a bookingOffer extras like a champagne welcome or birthday package, paid at booking or at the venue.
- Block or allow a website or IP addressAdd firewall rules to block or allow a website or IP address on your venue network, and remove rules you no longer need.
- A team member is locked out or cannot see a venueFix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.