How can we help?
10 articles
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
- Connect your Google Business ProfileSign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.
- Reply to reviewsReply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.
- Where did reviews, covers and vouchers go?Most features moved rather than going. Where to find reviews, cover counts and voucher redemption now.
- An AI reply did not post, or posted the wrong thingAn AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply.
- Set up AI review repliesWrite prompts in your brand voice, set rules that draft replies automatically, then approve drafts before they post.
- A guest cannot find their loyalty cardServe the guest from their profile now, then send them the rewards link so they can sign in and save their card again.
- Offer wallet passesAdd an Add to Wallet button to booking confirmations so guests keep their booking in Apple Wallet or Google Wallet.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.