Set up AI review replies

Write prompts in your brand voice, set rules that draft replies automatically, then approve drafts before they post.

2 min read · Updated 21 October 2026

In short: write a prompt, add a rule for which reviews get drafts, then approve each draft. By default nothing posts or sends without approval.

Bookings

Reviews

Competitor Analysis

AI Settings

Approval Queue

Response Prompts

Activity Log

Add Review Page

Loyalty

where to find it

Write a prompt

Go to Reviews › AI Settings › Response Prompts, then click Add prompt.
Enter a Prompt name and your Prompt instructions, or start from Load example (optional).
To test it, enter a Review text and click Generate test response.
Click Create prompt.

Go to Reviews › AI Settings › Auto-Generation Rules, then click Add rule.
Enter a Rule name and check Enable rule is on.
Under Conditions, set Min rating, Max rating and any Sentiment, Platforms or Review pages. Empty matches everything.
Choose the AI prompt and Response delay (minutes), then click Create rule.

by default, nothing posts without approval

To edit first, click the draft, then the text or the pencil. Click Save, then Approve & send.

Google drafts can also be approved in Responses: click Review reply on a review showing Pending AI reply, then Accept & post.

Set the Approval Queue status filter to Sent to see approved drafts.

A Google reply is public as soon as you approve it.
A rule marked Auto posts its drafts without approval. If you see Auto on a rule you did not expect, email support at agent@stampede.ai.
If you ticked Don't show this confirmation again, Approve posts or sends straight away.
Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.