How can we help?
28 articles
- See your deposits and charges, and give a refundThe Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds.
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand.
- What happens to a deposit when a guest cancelsCancelling never refunds a deposit by itself. Check your deposit terms, then refund it from the Charges page.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- Connect Stripe to take deposits and chargesConnect Stripe for full payment, and for deposits and charges if your venue does not take payments through Square.
- Take a deposit only for larger groups, or per coverSet a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.
- Compare covers and deposits across your venues in ReportsSee covers served, arrivals, course timings and allergies, then deposits collected against agreed, across your venues.
- Connect your Square accountLink Square, switch on the Reservation API for your venue and match your tables so bookings, deposits and orders sync.
- Set up festive booking types without pre-ordersRun Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached.
- Chase unpaid payment linksSet how often guests are reminded to pay, what happens at the deadline, and manage unpaid links on Outstanding Payments.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.