How can we help?
41 articles
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- A team member is locked out or cannot see a venueFix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
- Add a team member and choose which venues they seeInvite a team member with their own login, set their role and venues, and track the invite.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Create Square discounts from StampedeCreate discounts that apply automatically on your Square devices, or plain discounts your team applies at the till.
- See how fast you reply and how many enquiries you winSee how fast your team replies to guest messages, and how many enquiries become confirmed bookings.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.